Refund & Cancellation

Refund
Why can't I cancel or get a refund for my Order on 'The Big Billion Day'?

On ‘The Big Billion Day’ (6th Oct), CFC Software brings to you incredible Offers at amazing prices. This is our shopping event of the year and we are expecting a surge in the number of shoppers.

For this reason, we have a ‘No Cancellation, No Refund’ policy just for the day. This is to discourage unfair buyer practices and to ensure that genuinely interested buyers get the best opportunity to make their purchase.

But in case you’ve received a damaged/defective/not-as-described item, you can always return it back for a replacement. Refunds or store credit (to CFC Software Wallet) are not available for shopping on ‘The Big Billion Day’.

What happens if I receive a defective/damaged item purchased on 'The Big Billion Day'?

In case you’ve received a damaged/defective/not-as-described item purchased on ‘The Big Billion Day’ (6th Oct), you can return it to the seller for a replacement. For sellers with CFC Software Advantage, you may initiate the return for replacement within 30 days. For all other sellers, you have a 10-day window to seek a replacement.

Please note, we have a ‘No Cancellation, No Refund’ policy for purchases made on ‘The Big Billion Day’.

Please remember:

  • Any product that you wish to return should include the original packaging in which it was delivered.
  • Certain products, including innerwear, lingerie, socks, clothing, eBooks cannot be returned for obvious reasons. Any freebies received with a product, may not be eligible for Replacement.
  • All possible delivery options will be mentioned on the respective product page. For purchases made on ‘The Big Billion Day’, the Same Day Delivery option will not be available for any purchase from any seller. The Next Day Delivery option is also not available, except for purchases made from sellers with CFC Software Advantage.
  • While we pick up the originally delivered item from the customer’s doorstep in most locations, there are certain locations where a pickup cannot be arranged.
How do I return an item purchased on CFC Software?

Conveniently place your return request online if you’ve received an item in a ‘Damaged’, ‘Defective’ or ‘Not as Described’ state. You may also conveniently do this on the CFC Software Mobile App.

TIP:
For additional instructions check your email/SMS. We send you important updates from time-to-time.

Login to CFC Software, place a return request:

  • 1. Create a Return Request

    • – Go to ‘My Orders’
    • – Click ‘Return’ to open the Return Request form
    • – Select ‘Replacement’ or ‘Refund’
  • 2. ‘Item to be Returned’ is picked up

    The item you wish to return will be picked up from your doorstep.

  • 3. Replacement/Refund Initiated

    Once the Seller receives the originally delivered item, a Replacement item is shipped or a full refund is issued.

Important:

Please ensure that the product is in unused and original condition. Include everything from the package you’ve received including price tags, labels, original packing, freebies and accessories.

Hassle-free Returns:

We try our best to offer you a hassle-free returns experience.

– Returns including all replacements/pickups are done free of cost.

– In case of Refunds, the entire amount paid by you including shipping and gift wrapping charges are transferred to your account.

– We strive to ease the pickup process for you in case of returns. In most of the cases we deliver the replacement while we do the pickup.

– In a few other cases, we ensure that pickup is arranged at the earliest and we ship the replacement as soon as we receive the item from our courier partner.

– In the rare scenario where a pickup cannot be done in certain areas, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt.

– Replacement is subject to availability of stock with the Seller. In case a Replacement is not available, Seller will refund the amount for the same.

Returns are subject to the Seller’s return policy. Returns are covered by the 30 Day Replacement Guarantee for sellers with CFC Software Advantage, 30 Day Replacement Guarantee for all other sellers for Fashion and Books categories, and 10 Day Replacement Guarantee for all other sellers.

Exceptions:

There are certain scenarios where it is difficult for us to support returns.

-Return request is made outside the specified time frame.

-Anything missing from the package you’ve received including price tags, labels, original packing, freebies and accessories.

-Defective/damaged products that are covered under the manufacturer’s warranty.

-Product is damaged due to misuse or Incidental damage due to malfunctioning of product.

-Specific categories like innerwear, lingerie, socks and clothing freebies.

-Any consumable item that has been used or installed.

-Products with tampered or missing serial numbers.

-Made-to-order / custom jewellery.

-Fragile items, hygiene related items.

[/toggle

What is CFC Software's Friendly Returns policy

At CFC Software, we understand how much you value your every purchase. And we are committed to making your shopping experience with us as delightful as possible.

Therefore, in the rare event that you are not fully satisfied with what you ordered, just return it to us. You can conveniently initiate the return online or on our mobile app. We will ensure you get a resolution as quickly as possible. Our Returns policy may vary slightly depending on the product and seller.

We assure you that all products sold on CFC Software are brand new and 100% genuine. In case the product you received is ‘Damaged’, ‘Defective’ or ‘Not as Described’, our Friendly Returns policy has got you covered.

Possible resolution could be Replacement, Exchange (only for Apparel and Footwear) or Refund in case we are unable to provide a Replacement/Exchange. All this is backed by the 30 Day Replacement Guarantee for sellers with CFC Software Advantage, 30 Day Replacement Guarantee for all other sellers for Fashion & Books categories, and 10 Day Replacement Guarantee for all other categories from other sellers.

In any case, all your purchases on CFC Software are backed by Buyer Protection for 45 days from the date of delivery, in case you face any issues.

Replacement

If you have received an item in a ‘Damaged’ or ‘Defective’ condition, or it is ‘Not as Described’ by the Seller, you may request a replacement at no extra cost. Return Policy is Seller specific and terms may differ. Please check the respective Seller’s policy when buying or before initiating a return for a replacement.
Replacement is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked.

Exchange

If you are not satisfied with the Clothing and Footwear item delivered, you can request an exchange in a different size or color. All this again, at no extra cost to you. Be sure to check the Seller’s Return Policy when buying or before initiating a return for exchange.

Exchange is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked.

What is CFC Software Replacement Guarantee?

If you have received a product in a damaged or defective condition or it is not as described, you can return it to get a replacement within 30 days of delivery from sellers with CFC Software Advantage or within 10 days of delivery from other Sellers.

Please contact us with a replacement request. The item will be recalled and a brand new replacement will be shipped to you, at no extra cost.

What is 'CFC Software Advantage'?

When you see the ‘CFC Software Advantage’ badge, you know you can buy the product from a Seller with complete confidence.

Products marked with ‘CFC Software Advantage’ are sold by/sourced from a Seller but are quality checked, stocked, packed and shipped by CFC Software.

Products sold by sellers with CFC Software Advantage are also backed by CFC Software’s 30 Day Replacement Guarantee and you may also avail the Same Day/In-a-Day Guarantee expedited delivery options. All while you are backed by CFC Software’s 24×7 customer service.

For a Buyer, what does 'CFC Software Advantage' mean?

CFC Software Advantage is our fulfillment service for Sellers. Products sourced from Sellers are quality checked, stocked and shipped by us. As a Buyer, you are thus assured of product quality, faster delivery and hassle-free returns.

Do I get 30 Day Returns on products with the 'CFC Software Advantage' badge?

You are eligible for 30 Day Returns towards a new replacement, in case you’ve received a damaged or defective item. In case, a replacement cannot be issued, a refund will be provided.

What items can I Exchange?

We allow exchange on items such as Apparel and Footwear, where a trial is required to determine if the fit is right. You can exchange an item for the same product in the size/color of your choice.

We hope you understand that the product can only be used for trial and cannot be used, washed, ironed or tampered in any way. Please include all price tags, labels, original packing and invoice along with the product.

Where can I find the Seller's Return Policy?

Please go to the product page, where you can see the respective policy against each Seller offering that product.

The Seller has declined my request. What can I do?

In case the seller declines a replacement request and you are unconvinced with the reason provided, you can write to us to at info@cfcsoftware.com

You can file a dispute 45 days from the date of delivery. CFC Software mediates buyer-seller disputes on a case-by-case basis.

CFC Software Buyer Protection covers buyers who are unable to successfully resolve their dispute with the seller, or are not satisfied with the resolution provided by the seller.

What is CFC Software Buyer Protection?

CFC Software Buyer Protection seeks to help Buyers who have an issue with a product as the Seller is unable to provide resolution and the Buyer is unconvinced.

Write to us at  info@cfcsoftware.com in case you want to raise a dispute. CFC Software looks at each dispute on a case-by-case basis and tries to be fair to both parties. Buyers and Sellers are subject to final consent from CFC Software for settling the dispute.

When are returns not possible?

There are certain scenarios where it is difficult for us to support returns

– Return request is made outside the specified time frame

– Product is damaged because of use or Product is not in the same condition as you received it

– Specific categories like innerwear, lingerie, socks and clothing freebies

– Defective products which are covered under the manufacturer’s warranty

– Any consumable item which has been used or installed

– Products with tampered or missing serial numbers

– Anything missing from the package you’ve received including price tags, labels, original packing, freebies and accessories

– Made-to-order / custom jewellery

– Fragile items, hygiene related items

Is it possible to 'return' an eBook?

If you have already purchased an eBook but don’t have a compatible device to download and read it on, you can revoke the purchase under the 30 Day Cancellation & Refund Policy for eBooks.

Cancellation and subsequent refund will also go through if we are unable to resolve a genuine technical fault within 2 business days from the the time you had reported the error.

Do I have to return the free gift when I return a product?

Yes. The free gift is included as part of the item order and needs to be returned along with the originally delivered product.

Can I return part of my order?

Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.

When are Refunds provided?

We work to provide the most hassle-free online shopping experience. You are covered and your money safe.

Refunds are issued when

– Seller cannot provide replacement

– In-line with Buyer Protection, when a dispute has been ruled in your favour

Seller allows Refunds on select categories under certain conditions. Please check with the individual Seller’s Returns Policy.

I have requested a replacement, when will I get it?

Once a replacement request is created, we send you an email detailing the pickup process as well as provide details about the replacement.

In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up/received.

If you don’t get the return within the promised date, contact us immediately.

I've still not received the refund to my bank account. Why?

If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organisations for the same.

Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn’t happened by the date we promised, you can contact us. We will gladly help you.

What is the pickup process? Why I have been asked to ship the item?

Once you have requested for a replacement, we will schedule the pickup of the originally delivered product. Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.

– We arrange for pickup from most of our customer locations. Its simple. Please follow the instructions you received by email

– In case we can’t pick up the item from your location, you can ship it back to the Seller. We will reimburse the shipping charges against the original receipt

– Include all price tags, labels, original packing and invoice along with the product. Pack the item safely to ensure against damage in transit

– Mention the Return ID on the package so that we can acknowledge your return

– Please mention Seller’s address as specified in the email notification sent to you

– Do retain the original receipt for the courier charges you have paid, it will be required to reimburse the shipping charges. Also note down the courier tracking id for any future reference

Refund/replacement will be initiated as soon as Seller receives the product from you.

I have changed my mind and would like to retain the product. What do I do?

Please call us to cancel your return request and we will do the needful. In case the replacement is already dispatched, you can reject the replacement item when it is delivered to you.

Are DigiFlip products covered under warranty?

DigiFlip products sold on CFC Software by seller WS Retail are covered under warranty. In case the product has any manufacturing defect, you can contact us within the specified warranty period for resolution. The warranty period may differ for each DigiFlip product.

How do I claim warranty for a DigiFlip product?

You can contact Customer Support in case of a defective DigiFlip product. You are required to provide the respective Order ID details. DigiFlip product warranty is valid only for the mentioned warranty period.

Cancellation
Why can't I cancel or get a refund for my Order on 'The Big Billion Day'?

On ‘The Big Billion Day’ (6th Oct), CFC Software brings to you incredible Offers at amazing prices. This is our shopping event of the year and we are expecting a surge in the number of shoppers.

For this reason, we have a ‘No Cancellation, No Refund’ policy just for the day. This is to discourage unfair buyer practices and to ensure that genuinely interested buyers get the best opportunity to make their purchase.

But in case you’ve received a damaged/defective/not-as-described item, you can always return it back for a replacement. Refunds or store credit (to CFC Software Wallet) are not available for shopping on ‘The Big Billion Day’.

What happens if I receive a defective/damaged item purchased on 'The Big Billion Day'?

In case you’ve received a damaged/defective/not-as-described item purchased on ‘The Big Billion Day’ (6th Oct), you can return it to the seller for a replacement. For sellers with CFC Software Advantage, you may initiate the return for replacement within 30 days. For all other sellers, you have a 10-day window to seek a replacement.

Please note, we have a ‘No Cancellation, No Refund’ policy for purchases made on ‘The Big Billion Day’.

Please remember:

  • Any product that you wish to return should include the original packaging in which it was delivered.
  • Certain products, including innerwear, lingerie, socks, clothing, eBooks cannot be returned for obvious reasons. Any freebies received with a product, may not be eligible for Replacement.
  • All possible delivery options will be mentioned on the respective product page. For purchases made on ‘The Big Billion Day’, the Same Day Delivery option will not be available for any purchase from any seller. The Next Day Delivery option is also not available, except for purchases made from sellers with CFC Software Advantage.
  • While we pick up the originally delivered item from the customer’s doorstep in most locations, there are certain locations where a pickup cannot be arranged.
How do I cancel an order?

You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.

In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier.

Unfortunately, an order cannot be cancelled once the item has been delivered to you.

In order to cancel an item in your order:

  • Log into your CFC Software account and go to the ‘My Orders’ page
  • Identify the item you want to cancel and click on the corresponding ‘View Details’ link
  • In the detailed order page, you will see ‘Cancel’ links against each of the items in that order
  • Click on the ‘Cancel’ link, indicate the reason for cancellation, choose a mode of refund and confirm cancellation
  • Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible
How long will it take to process my cancellation request?

Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email.

If the Order Status shows the item(s) in your order as ‘Shipped’, we will process your cancellation request directly with our logistics partner. Your refund will be processed soon after we receive the cancelled items back from the courier.

In case of sellers with CFC Software Advantage the refund mode will be CFC Software Wallet. The refunded amount will be made available immediately.

However, if you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by CFC Software.

Why do I see a disabled 'Cancel' link?

A disabled ‘Cancel’ link can mean the following things:

  • The item is being shipped together with another order of yours
  • The item is non-refundable (eg. e-Gift Vouchers)

In any of the above cases, you can get in touch with our Customer Support for more information

What are the modes of refund available after cancellation?

In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference.

There are two modes of refund:

  • CFC Software Wallet – If you choose this option, the amount will be added to your CFC Software Wallet in the ‘store credit’ component. This applies for sellers with CFC Software Advantage.
  • Back to Source – In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction.

Once you have requested the cancellation of item(s) in your order, CFC Software will complete the cancellation and initiate the refund, depending on your preference.

What is the cancellation and refund policy for eBooks?

If you have already purchased an eBook but don’t have a compatible device to download and read it on, you can revoke the purchase under the 30 Day Cancellation & Refund Policy for eBooks.

Cancellation and subsequent refund will also go through if we are unable to resolve a genuine technical fault within 2 business days from the the time you had reported the error.

On a valid cancellation and refund request, we offer you CFC Software Wallet Credit (store credit), which can be used to place a fresh order.

Contact Us.