CRM

Customer relationship management or CRM software is a system that allows a business to maintain all  customer records in one centralized location that is accessible to an entire organization. CRM software  is essentially meant to address the needs of marketing, sales and customer service and support divisions  within an organization and allow the three to share data on clients to improve sales and customer service.

crm-flow

Benefit from CRM software?

  • A good CRM program will allow a business to effectively manage a large number of customers, increase  the value of each customer to the company, retain good customers, and determine how customers can  be given a higher level of service.   CRM system can track customer interests, needs, and buying habits as they progress through their  life cycles, and tailor the marketing effort accordingly. This way customers get exactly what they want as  they change.
  •  The system can track customer product use as the product progresses through its life cycle, and tailor  the service strategy accordingly. This way customers get what they need as the product ages.
  •  When any of the technology-driven improvements in customer service (mentioned above) contribute  to long-term customer satisfaction, they can ensure repeat purchases, improve customer relationships.